Good review of PCmover
I've written about customer experience from time to time. I recently had an interesting experience with PCmover from Laplink. This product allows you to move files and applications between Windows PCs. It is invaluable when you buy a new PC and want it set up just like your old one (only faster). I bought a couple of new PCs for our house and had to move data around between three machines (my wife got the hand-me-down). My full review of PCmover is on Amazon.
The bottom line is that PCmover did a great job of moving the files and applications to my new machines. Moving Windows applications from one machine to another is very tricky -- there are all kinds of files and registry settings to be updated. The fact that it worked seems amazing to me. It was almost flawless, with only very minor tweaks required.
As I mention in my review, I had some issues with the purchasing process which Laplink outsources to Element 5. In hindsight, these were not such a big deal. But, when you buy software to download, you want to use it now! Element 5 randomly selected my order for manual processing on a Sunday afternoon, which was going to take 12-24 hours. I didn't want to wait that long and got frustrated. This got resolved relatively quickly in the end.
Along the way to resolving this, I emailed Thomas Koll, Laplink's CEO. I don't know Thomas, but I guessed his email address. Thomas got back to me right away (on Sunday) and was very helpful. I was impressed that the CEO of the company, even a small company, would be this responsive and open to customer input from someone who spent about $130 on his products. Kudos to Thomas for listening to his customers.
If you buy a new PC and want to move everything off your old PC to a new one, give PCmover a try.